CH Dropshipping Privacy Policy

Last Updated: 2025-11-04

This Privacy Policy (“Policy”) explains how Hangzhou Chaohuo Technology Ltd. (“CH,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal data when you access or use our website, mobile application, and related services (collectively, the “Services”). This Policy applies to all users worldwide, with a primary focus on compliance with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Data Controller Information
The data controller responsible for the processing of your personal data is:
Hangzhou Chaohuo Technology Co., Ltd.
Registered Address: Hangzhou, China
Email: [email protected]

2. Data We Collect
We may collect and process the following categories of personal data when you interact with our Services:
- Information you provide directly: Such as name, email address, contact details, billing/shipping address, and payment information when you register an account, make a purchase, or contact us.
- Technical data: Including IP address, device type, operating system, browser type, usage data, and diagnostic data when you access or use our Services.
- Account and transactional data: Information related to your account activity, orders, and communications with us.

3. Cookies

Types of Cookies:

Essential Cookies: Required for user authentication and shopping cart functionality. These cannot be disabled as they are necessary for using the website properly.

Optional Cookies: Used for analytics and advertising purposes. You can choose whether to accept these cookies through your browser settings.

Use of Cookies

We use cookies on our website to enhance your browsing experience and ensure the proper functioning of the site.

The main purposes for which we use cookies include:

User Authentication: Cookies help us remember your login status so that you do not have to re-enter your account information each time you visit the site.

Functional Needs: Cookies store your preferences, such as shopping cart contents, language selection, or display settings, so that they are automatically applied on your next visit.

Please note that the specific cookies we may use vary depending on the specific websites and services you use.

Managing and Rejecting Cookies:

You can delete or block cookies at any time through your browser settings. However, please note that disabling essential cookies may prevent you from logging in or using certain features of the website.

4. Legal Basis for Processing
We process your personal data on one or more of the following legal bases under Article 6 of the GDPR:
- Contractual necessity: To provide and manage the Services you request.
- Legal obligation: To comply with applicable laws and regulations.
- Legitimate interests: To ensure the security, functionality, and improvement of our Services.
- Consent: For any processing activities that require your explicit consent (you may withdraw consent at any time by contacting us).

5. How We Use Your Personal Data
We use your personal data for the following purposes:
- To provide, maintain, and improve our Services.
- To process transactions and fulfill orders.
- To communicate with you regarding your account, orders, or inquiries.
- To ensure the security and integrity of our Services.
- To comply with legal obligations or respond to lawful requests.

We do not send marketing communications or share your personal data with third parties for their own marketing purposes.

6. Data Sharing and Disclosure
We may share your personal data only in the following circumstances:
- With service providers and partners who assist in operating our Services (e.g., payment processing, hosting, logistics), subject to strict data protection obligations.
- Within our corporate group for internal administrative purposes.
- In connection with business transfers such as mergers, acquisitions, or asset sales.
- For legal reasons when required by law, court order, or government authority.

We do not sell personal data to third parties.

7. Data Security
We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law. Once the retention period expires, we will securely delete or anonymize your data.

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no online service is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with your data.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from anyone under 18.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from someone under 18 without parental consent, we will take steps to delete such information as quickly as possible.

By using our website, you confirm that you are at least 18 years old or that you have the consent of a parent or guardian to use our services.

9. Changes to This Policy
We may update this Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Services after changes have been made constitutes acceptance of the revised Policy.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Hangzhou Chaohuo Technology Ltd.
Email: [email protected]